About Me

I’m a Salesforce Certified Administrator and Business Analyst with a strong background in CRM customization and business optimization. I specialize in tailoring CRM solutions like Salesforce, HubSpot, Zoho, PipeDrive, and Monday.com to meet the specific needs of each client, ensuring seamless integration and enhanced functionality.
In addition to CRM platforms, I am skilled in using third-party tools like Zapier, Make.com, WordPress, RingCentral, and Diagram.io to further improve system performance and streamline workflows. With a blend of technical expertise and business analysis, I help businesses optimize their CRM systems, boost customer relationships, and achieve their objectives efficiently.

Linkedln

shruti-mehra1

email

contact@shruti.trying.cloud

education

2020 - 2022

master of computer applications

Teerthanker Mahaveer University

Moradabad, India

I gained solid expertise in computer applications, systems, and software development. Specializing under Cisco during my studies, I deepened my understanding of networking and technology infrastructure. This experience helped me build a strong foundation in programming, system analysis, and software solutions, preparing me to tackle real-world tech challenges with confidence.

2017 - 2020

bachelor of computer applications

Teerthanker Mahaveer University

Moradabad, India

I built a foundation in computer applications with a focus on the Internet of Things (IoT). During my studies, I gained hands-on experience developing IoT-based devices, merging software with hardware. This practical work deepened my understanding of both fields and equipped me with the skills to create innovative IoT solutions for real-world challenges, laying the groundwork for continued growth in the tech industry.